Delivery and Returns

UK mainland (excludes Scottish Highlands)
  • Free delivery on orders over £50
  • Orders under £50 - £2.99
  • Baking Club subscription products – Free delivery
**COVID-19 delivery update - we're trying our best to keep to our stated delivery times below, please allow extra time for your order to be dispatched** Our standard delivery times are 3-5 working days from order date but we will always try to beat this where possible.  

** Any promotional items purchased including Vodafone VeryMe rewards customers will be shipped within 15 days of purchase as stated in the T&C's**
Northern Ireland, Isle of Wight, Channel Islands, Isle of Man, Isles of Scilly, Scottish Highlands, Scottish Islands
  • Bake Shop products – flat rate £12.99 per order
  • Baking Club subscription products – Free delivery
United States of America
  • 1 month Baking Club subscription – £5 GBP per box
  • 3 month Baking Club subscription - £15 GBP per every 3 boxes
  • 6 month Baking Club subscription - £30 GBP per every 6 boxes
  • 12 month Baking Club subscription - £60 GBP per every 12 boxes

If an order contains a Baking Club subscription as well as other Bake Shop products, we will dispatch the other products immediately and standard delivery will be charged. The Baking Club box will then be shipped around the middle of the following month.

Returns – our 100% money back guarantee

We want you to be completely satisfied with your purchase. In the unfortunate event that you are not, please contact us by email at within 7 days of receiving the item. You can then simply return the item to us unopened, in its original condition and packaging with any enclosed documentation, within 14 days of receipt. We will issue a full refund once we receive it.

Please note:
1. Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise.
2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
3. The cost of returning the item to us is your responsibility.
4. Delivery charges are only refundable where goods are faulty and a refund is made.