Delivery and Returns

Find our Christmas Shipping information here:

  • We will continue shipping until 3pm on Wednesday 22nd December - we cannot guarantee delivery before Christmas
  • We ship using Royal Mail on a 48hr service
  • The Baked In Factory will close on Thursday 23rd December and any orders made between this time and Tuesday 4th January will be shipped week commencing Tuesday 4th January
  • Please continue ordering on our website and we'll make sure to get them shipped when we all return from the Christmas and New Year holidays
  • For new rolling Baking Club customers your first box will arrive mid-January if you order by midnight on 1st January. If you order after this cut-off your first box will be the February Baking Club which will be shipped mid-February. 
  • If you buy a Baking Club , Bread Baking Club or Junior Baking Club Gift Subscription you can print out the artwork below that you can use to give to your Gift Recipient in case it doesn't arrive in time.
Artwork for Gift Certificate printing

Gift Certificate 


Standard shipping is 3-5 working days from order.
  • Free delivery on orders over £35. 
  • Orders under £35 standard shipping is £2.99 UK Mainland and £4.99 UK Islands.
  • Auto-renew subscriptions – Free delivery. All subscription boxes ship around the middle of the month following signup - this excludes gift subscriptions, which ship the first box and gift certificate within 3-5 days

    If an order contains a subscription as well as other Bake Shop products, we will dispatch the other products immediately and standard delivery will be charged. The subscription box will then be shipped around the middle of the following month.



    Returns – our 100% money back guarantee

    We want you to be completely satisfied with your purchase. In the unfortunate event that you are not, please contact us by email at within 7 days of receiving the item. You can then simply return the item to us unopened, in its original condition and packaging with any enclosed documentation, within 14 days of receipt. We will issue a full refund once we receive it.

    Please note:
    1. Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise.
    2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
    3. The cost of returning the item to us is your responsibility.
    4. Delivery charges are only refundable where goods are faulty and a refund is made.