Delivery and Returns

**COVID-19 delivery update - we're trying our best to keep to our stated delivery times below, please allow extra an 5 days for your order to be dispatched on top of our standard delivery times** 
Standard shipping is 3-10 working days from order.
  • Free delivery on orders over £35. 
  • Orders under £35 - £2.99. 
  • Baking Club subscription products – Free delivery. All Baking Club boxes ship around the middle of the month following signup - this excludes gift subscriptions which ship the first box and gift certificate immediatley
** Any promotional items purchased including Vodafone VeryMe rewards customers will be shipped within 15 days of purchase as stated in the T&C's**

    If an order contains a Baking Club subscription as well as other Bake Shop products, we will dispatch the other products immediately and standard delivery will be charged. The Baking Club box will then be shipped around the middle of the following month.

    Returns – our 100% money back guarantee

    We want you to be completely satisfied with your purchase. In the unfortunate event that you are not, please contact us by email at within 7 days of receiving the item. You can then simply return the item to us unopened, in its original condition and packaging with any enclosed documentation, within 14 days of receipt. We will issue a full refund once we receive it.

    Please note:
    1. Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise.
    2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
    3. The cost of returning the item to us is your responsibility.
    4. Delivery charges are only refundable where goods are faulty and a refund is made.